Privacy Policy

1. Introduction

C & A.J Marshall Builders Ltd ("we", "us", "our" or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal data in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

Please read this Privacy Policy carefully. If you have any questions about how we use your data, please contact us at the details provided below.

2. Information We Collect

We may collect and process the following categories of personal data:

• Contact Information: Name, email address, phone number, postal address
• Business Information: Company name, job title, business address
• Project Information: Details about your construction project, specifications, timelines, budget
• Financial Information: Bank account details, payment information for invoicing and contract purposes
• Technical Data: IP address, browser type, pages visited, time spent on website
• Communications: Records of correspondence, enquiries, and requests
• Documentation: Site photographs, compliance documentation, health and safety records

3. Legal Basis for Processing

We process your personal data on one or more of the following lawful bases:

• Contract: Processing necessary to perform a contract with you
• Legitimate Interest: Our legitimate business interests in delivering quality services and maintaining client relationships
• Legal Obligation: Compliance with legal obligations including health and safety, tax, and environmental regulations
• Consent: Your explicit consent where applicable

4. How We Use Your Information

We use the personal data we collect for the following purposes:

• Processing and managing construction quotations and contracts
• Delivering services and managing projects
• Invoicing and payment processing
• Health and safety compliance and risk management
• Communicating with you about your project
• Maintaining records and documentation
• Marketing and promotional communications (with your consent)
• Improving our website and services
• Complying with legal and regulatory obligations
• Dispute resolution and legal claims

5. Data Sharing

We may share your personal data with third parties in the following circumstances:

• Subcontractors: Tradespeople and specialist contractors involved in delivering your project
• Suppliers: Material suppliers and equipment providers
• Professional Advisors: Accountants, solicitors, insurance providers
• Regulatory Bodies: Health and safety authorities, local authorities, tax authorities
• Service Providers: Payment processors, IT support, cloud storage providers

We only share personal data where necessary and have appropriate data protection agreements in place.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security of all data.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected. Retention periods vary depending on the purpose:

• Contract Data: For the duration of the contract plus 6 years for accounting and legal purposes
• Health and Safety Records: In accordance with statutory requirements (typically 6 years)
• Marketing Communications: Until you unsubscribe or as required by law
• Website Analytics: As per our web analytics provider's retention policy

8. Your Rights

Under the GDPR and Data Protection Act 2018, you have the following rights:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request your data in a portable format
• Right to Object: Object to certain processing of your data
• Right to Withdraw Consent: Withdraw consent at any time
• Rights Related to Automated Decision Making: Request human review of automated decisions

To exercise any of these rights, please contact us at the details provided below.

9. Cookies

Our website uses cookies to enhance your experience. Essential cookies are necessary for the website to function. Analytical cookies help us understand how you use our site. You can control cookie settings through your browser settings, though this may impact website functionality.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We recommend reviewing their privacy policies before providing any personal data.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting a notice on our website or sending you an email. Your continued use of our services following the posting of revised Privacy Policy means you accept and agree to the changes.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

13. Data Protection Officer

If you have concerns about how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection. Visit www.ico.org.uk for more information.